>About Warewashers> Returns Policy

We will accept any unwanted items for return provided we are informed within 48 hours of delivery and that they are unused and in any original packaging. Goods should then be returned to us within 7 days.

Because of the costs a customer may suffer by choosing to return a product we are always happy to spend as much time as you need to ensure that you get the right machine.
If this means a site visit by us or a manufacturers representative then that can normally be arranged.

Items will be returned at the buyers expense and following an inspection a refund to your original payment method less our original delivery, and any subsequent delivery costs and a 20% restocking fee.
If requested we can arrange collection and recover costs from the refund due.

Any orders where payment has been made and the order subsequently cancelled prior to dispatch may lead to costs being incurred if the original payment involved a credit card as card merchant services generally charge 2-3% to handle the transaction. These costs will be clearly detailed on any credit note we may send to you.