Complaints Proceedure

Warewashers Complaints Proceedure
Few businesses get it right 100% of the time, although we do try very hard - most issues can be solved by giving excellent customer service and using a common sense approach, however there may be occasions where this fails.

Our commitment to customers

We aim to ensure that:

•Making a complaint is as easy as possible
•We treat your complaint seriously
•We deal with your complaint promptly and in confidence
•Where the complaint is of a complex nature we will acknowledge your correspondence immediately and give an indication of a likely full response time.
•We learn from complaints and use them to review and improve our service

What is a complaint?
A complaint is when you tell us you are not happy about the service we provide.
It can be about anything and could include

•When we do not deliver a service on time
•When we give you the wrong information
•When you receive a poor quality service
•When you have a problem with a member of staff

How to make a complaint
If you wish to make a complaint you can contact our Customer Services Team in any of the ways listed below.

By email:
sales@warewashers.co.uk

In writing:
Warewashers
Unit 2 Manley Close
Dover
Kent
CT16 3NA

By phone:
Customer Services Team on 0844 879 3279

By fax:
Customer Services team on 0871 528 9182

If after following the process you are still not fully satisfied you will be given a feedback form and asked to make contact below
Kent County Council
Trading Standards
PO Box 71
Ashford
Kent
TN24 8WB
Tel  01233 65238